Privacy policy

Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal data when you visit or make a purchase on Stitchden.

INFORMATION COLLECTED:

When you visit Stitchden, we automatically collect certain information about your device, including your browser type, IP address, time zone, and certain cookies installed on your device. As you browse the Site, we also collect information about the web pages or products you view, the websites or search terms that led you to the Site, and how you interact with the Site. This automatically collected information is referred to as "Device Information." We collect Device Information using the following technologies:

• Cookies: Data stored on your device or computer, often containing an anonymous unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.
• Log Files: Track actions on the website and collect data such as IP address, browser type, Internet service provider, entry and exit pages, and timestamps.
• Web beacons, tags, and pixels: Electronic files used to record information about your browsing on the website.

When you make a purchase or attempt to make a purchase on the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers used), email address, and phone number. This information is referred to as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

USE OF PERSONAL INFORMATION:

We use the Order Information collected to process orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you
• Screen our orders for potential risk or fraud
• Provide you with information or advertising related to our products or services, based on the preferences you’ve shared with us.

We use the Device Information collected to help us screen for potential risk and fraud (particularly your IP address) and to improve and optimise our website in general (for example, by generating analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).

TERMS AND CONDITIONS FOR SMS MARKETING USAGE:

We use an SMS marketing platform subject to the following terms of use. By participating in our SMS marketing campaigns, you accept these terms. By providing your phone number at the time of purchase, placing or completing an order, or subscribing via an SMS marketing subscription form, you consent to receive text messages about your orders, promotions, or general information. This consent is not required to make a purchase. Your data (name, phone number, and purchases) will be shared with our SMS marketing platform, inkOfPixel Srl, based in Milan, Italy. These data are used to send you targeted messages and general updates. During message delivery, your phone number will be shared with messaging providers to ensure SMS delivery. If you no longer wish to receive marketing messages and notifications, please use the unsubscribe link provided at the bottom of each message. For further information on SMS marketing messages, please contact us.

DISCLOSURE OF PERSONAL INFORMATION:

We share your personal information with third parties as described above. For example, we use Shopify to power our online store. For more information on how Shopify uses your personal information, please visit http://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website; for more information on Google’s use of your personal information, please visit http://google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: http://tools.google.com/dlpage/gaoptout. Finally, we may share your personal data to comply with applicable laws and regulations, respond to subpoenas, warrants, or other lawful requests for information, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING:

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about targeted advertising, you can visit the Network Advertising Initiative’s (“NAI”) informational page at http://networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising via the following links:

• Facebook: http://www.facebook.com/settings/?tab=ads
• Google: http://www.google.com/settings/ads/anonymous
• Bing: http://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.

DO NOT TRACK:

Please note that if we receive a “Do Not Track” signal from your browser, we do not alter our data collection and use practices on our website.

YOUR RIGHTS:

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information provided below. Additionally, please note that we process your data to fulfil contracts with you (for example, if you make an order through the website) or to pursue our legitimate business interests as described above. Please also be aware that your data may be processed outside Europe, including in Canada and the United States.

DATA RETENTION:

When you place an order through the website, we will maintain your Order Information in our records unless and until you ask us to delete it.

CHANGES:

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

MINORS:

The Site is not intended for individuals under the age of 18.

CONTACT US:

For any questions about our privacy policy or to make a complaint, please contact us via email at info.stitchden@gmail.com. We will strive to respond as quickly as possible.