Privacy policy

StitchDen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact details (name, address, phone number, email address)
Billing and shipping information
Payment details (processed securely through payment providers)
Account information (if applicable)
Transaction history (orders, returns, purchases)
Customer support communications
Device and browser information (IP address, device type, etc.)
Usage data (how you interact with our website)

How We Collect Information

We collect personal information:

Directly from you (when you place an order or contact us)
Automatically through your use of our website (cookies, analytics tools)
From service providers and partners that help us operate our business

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates and important information
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

How We Share Your Information

We may share your information with:

Payment processors to securely process transactions
Shipping and logistics providers to deliver orders
Service providers that assist with website operations, analytics, and customer support
Legal authorities when required by law

We do not sell your personal information to third parties.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their policies separately.