Refund & Cancellation Policy

At StitchDen, we strive to provide high-quality clothing and a smooth shopping experience. Please review our refund and cancellation policy carefully.

include opened or unopened product as eligible for a return

1. Order Cancellation

Orders can be canceled within 24 hours of placement.
Once an order has been processed or shipped, it cannot be canceled.
To request a cancellation, please contact us at:
contact@stitchden.com

2. Returns Policy (30-Day Returns)

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return:

Items must be unused, unworn, and in original condition
All original tags and packaging must be intact
Proof of purchase (order confirmation or receipt) is required

3. Non-Returnable Items

The following items are not eligible for return:

Worn, washed, or damaged items (not due to our error)
Items marked as Final Sale
Undergarments or intimate wear (for hygiene reasons)
Gift cards (if applicable)

4. Return Process

To initiate a return:

Email us at contact@stitchden.com with your order details
Our team will provide return instructions
Ship the item to the address provided by our support team

Return Address:
120 N Racine Ave, Suite 100
Chicago, IL 60607, USA

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account.