Shipping policy

At StitchDen, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday).
  • Orders are not processed on weekends or public holidays.
  • You will receive a confirmation email once your order has been successfully placed.
  • Once your order has been shipped, you will receive a tracking number via email.

2. Shipping Time & Delivery

Estimated delivery times:

  • United States: 5–10 business days
  • International Orders: 7–15 business days

Please note:

  • Delivery times are estimates and may vary due to factors such as customs delays, carrier issues, or high order volume.
  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on your location.
  • We may offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.
  • Customers are responsible for tracking their shipments and ensuring delivery availability.

5. Incorrect Address / Failed Delivery

  • Please ensure that your shipping address is correct at checkout.
  • StitchDen is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

6. Lost or Stolen Packages

  • StitchDen is not liable for packages marked as delivered by the shipping carrier.
  • If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.

7. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.

8. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damaged item and packaging

We will arrange a replacement or refund as applicable.

9. Contact Information

For any shipping-related inquiries, please contact:

StitchDen
120 N Racine Ave, Suite 100
Chicago, IL 60607, USA
Email: contact@stitchden.com